What to Expect

We’re here to help you prepare for your first visit with us!

Everything you need to know before your first visit

As a new client of our practice, you can expect our full attention to your pet’s needs. Our service will be provided with courtesy and respect.

For emergencies that occur on the weekend and outside business hours, please contact Allied Emergency Veterinary Hospital at (850) 222-0123. They are located at 2324 Centerville Rd, Tallahassee, FL 32308.

Curbside Check-In

To prioritize the health and safety of our clients and staff during the COVID-19 pandemic while also providing exceptional veterinary care, we will provide curbside check-in to allow for social distancing and ensure the waiting room does not get too crowded.

  • For appointments: When you arrive at our office for your appointment, please remain in your vehicle and call our front desk to check in. One of our staff members will be out as soon as possible to escort you and your pet inside directly to an exam room. We are allowing only one person per patient into the hospital at this time. If you choose, you may have a completely curbside visit and remain in your vehicle during your pet’s appointment. Our doctor will communicate with you by phone during the appointment.
  • For surgery drop-off and drop-off appointments: When you arrive at our office to drop off your pet, please remain in your vehicle and call our front desk to check in. One of our staff members will be out as soon as possible to escort your pet into the hospital. Our doctor will communicate with you throughout the day by phone regarding your pet’s surgery or drop-off visit and will arrange a time for you to pick up your pet.
Patient Arrival

We ask that all dogs please be on a leash with a well-fitted collar or harness and properly controlled while in the waiting area or exam room. For their safety, all cats must be in a cat carrier.


We offer appointments Monday through Friday from 8:00 am until 4:00 pm. We are open for patient drop-offs and pick-ups from 7:30 am until 5:00 pm. To allow time for all scheduled appointments and surgical procedures, we operate primarily by appointment but will see walk-ins based on schedule availability.

During your appointment, the doctor will discuss with you your pet’s history and clinical signs, perform a thorough physical examination, and discuss a diagnostic plan and treatment plan. A financial estimate will be provided upon request. If it is necessary for your pet to receive additional testing, procedures, or treatments, you may leave your pet and return later in the day.

Due to the serious nature of emergencies, they will receive top priority. Every effort will be made by our staff to see appointments on time, but the occasional appointment delay is inevitable in the event of emergency cases. We appreciate your patience and understanding when these situations arise.

Prescription Policy

Our staff will be happy to fill your pet’s prescription or provide a written prescription with at least 24 hours’ notice. This allows time for the medications to be reviewed by a doctor and then filled. Controlled substances and special-order food or medications may require one to three days to be filled. For any prescription to be filled, the pet must have had a physical exam with one of our doctors within the past year (and in some cases, within the past three to six months).

When you arrive at our office to pick up food or medication, please remain in your vehicle and call our front desk. A staff member will deliver your items to your vehicle.


Payment is expected when services are rendered. At Forgotten Coast Animal Hospital, we accept payment in the form of debit cards, credit cards, and cash. We will also accept CareCredit, which allows for payment financing through the CareCredit program. You can apply for CareCredit in our hospital over the phone for immediate approval or online at www.CareCredit.com.

To help maintain social distancing within the hospital, we will take payment in the exam room at the end of your appointment or at your vehicle during curbside service.

Click here to learn more about our payment options.